05
Mar
FREE EVENT

Customer Service Champions

Mackay Tourism

Date & Time

5th of March, 2020
Start time: 08:30am

Location

Harrup Park Country Club
Bridge Rd, Mackay, , 4740

EVENT DETAILS

           WORKSHOP 

CUSTOMER SERVICE CHAMPIONS

- Who do your customers like . . . .?

Yes – ‘who do they like’. Why????  Research shows we give more money to people we like! Delighting your customers requires understanding who they are, what drives their behaviour, & who they like . . . .

Join Judy from Shiift as she takes you through the journey from identifying personality types in your team and your customers – how to communicate, resonate, and build rapport with each -  creating a consistently exceptional customer experience. Strap yourself in, it’s going to fun, and you will master Exceeding expectations, complaint management, body language & much more!

*These initiatives are proudly funded and supported by the Queensland Government through its Tourism Industry Business Capability Program

 

Event Organiser Information

Mackay Tourism

Phone: 07 4837 1277

Email: development@mackayregion.com

Address: 320 Nebo Road

Website: www.mackayregion.com

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