Yes – ‘who do they like’. Why???? Research shows we give more money to people we like! Delighting your customers requires understanding who they are, what drives their behaviour, & who they like . . . .
Join Judy from Shiift as she takes you through the journey from identifying personality types in your team and your customers – how to communicate, resonate, and build rapport with each - creating a consistently exceptional customer experience. Strap yourself in, it’s going to fun, and you will master Exceeding expectations, complaint management, body language & much more!
*These initiatives are proudly funded and supported by the Queensland Government through its Tourism Industry Business Capability Program